Last update: 1 January 2026
Introduction
CLEAN UP attaches great importance to protecting the personal data of visitors and customers to its website www.cleanupatelier.com. This policy explains what data we collect, why, how we use it, how we secure it, how we share it, and how you can exercise your rights in accordance with Law No. 2024/017 of 23rd December 2024 on the protection of personal data in Cameroon.
1. Data controller
- Responsable du traitement : CLEAN UP
- Headquarters/address: 49 Koufrah Bali Street, Douala, Cameroon
- Email : info@cleanupatelier.com
- Website : www.cleanupatelier.com
2. Scope and legal basis
This policy applies to anyone visiting or using our website, requesting a quote, making an appointment, signing up for our communications, or ordering our shoe, bag, cap and leather sofa maintenance and repair services.
The processing described is based, as applicable, on the following legal grounds: performance of a contract (provision of services), consent (marketing, non-essential cookies), legal obligation, legitimate interest (security, fraud prevention), and compliance with a public right or interest where applicable (in accordance with Cameroonian law).
3. Data collected and purposes
We only collect data that is necessary for the following purposes.
3.1 Contact and contractual data
- Types: surname, first name, postal address, email address, telephone number, billing information, order history and services.
- Purposes: order and service management, appointment scheduling, invoicing, after-sales service, communication relating to the service.
3.2 Communication and marketing data
- Types: email address, WhatsApp number, communication preferences.
- Finalités : envoi d’informations commerciales, offres, newsletter — uniquement sur la base du consentement préalable ou selon le cadre légal applicable.
3.3 Technical and navigation data
- Types: IP address (anonymised or limited), cookie data, server logs, browser type, pages viewed.
- Purposes: site security, technical diagnostics, improving user experience, analytics. Cookies and similar technologies are described in the ‘Cookies’ section.
3.4 Sensitive data
We do not intend to collect special categories of data (racial origin, health data, political opinions, etc.). If, exceptionally, such data were to be provided, we would seek explicit consent and implement enhanced protection measures.
4. Collection methods
- Directly with you: contact forms, order forms, appointment scheduling, correspondence via email/WhatsApp/telephone.
- Automatically : via cookies and server logs during browsing.
- By third parties : payment providers, logistics partners, or via authorised integrations — only if necessary and contractually regulated.
5. Data retention
- Données contractuelles et facturation : conservées pendant la durée nécessaire à l’exécution du contrat puis selon les obligations légales (comptables, fiscales).
- Contact and marketing data: retained until consent is revoked or a request for deletion is made, subject to legal obligations.
- Browsing data and logs: stored for limited periods (e.g. 6 to 24 months) depending on usage (analytics, security), then deleted or anonymised. Specific durations may vary depending on the purpose and applicable legal obligations.
6. Data sharing and recipients
We do not sell your data. Typical recipients include:
- Technical service providers and hosting providers (web hosting, email, backup) bound by contract and confidentiality obligations.
- Payment providers and logistics providers for order fulfilment.
- Public or judicial authorities if required by law.
- Subcontractors processing data on our behalf ; we require contractual guarantees (confidentiality clauses, security, respect for individual rights).
7. International data transfers
Any transfer of data outside Cameroon shall only take place if appropriate safeguards are in place (standard contractual clauses, adequacy decision or agreement of the competent authority) to ensure a level of protection in accordance with Cameroonian law. Transfers shall be subject to authorisation procedures where required by Law No. 2024/017.
8. Data security
We implement appropriate technical and organisational measures to ensure the confidentiality, integrity and availability of data :
- TLS encryption for web communications ;
- data access control based on the principle of least privilege ;
- regular backups, monitoring, and access logs ;
- gestion des incidents et plan de réponse (notification des violations lorsque la loi l’exige).
Our subcontractors are required to implement security measures that are at least equivalent.
9. Rights of data subjects and how to exercise them
In accordance with Cameroonian law, you have the following rights :
- Right of access: obtain confirmation that data concerning you is being processed and receive a copy of the data.
- Right of rectification: request the correction of inaccurate or incomplete data.
- Right to erasure (right to be forgotten) : request the deletion of your data when the legal conditions are met.
- Right to restriction of processing : request the suspension of processing in certain cases.
- Right to portability : receive your transferable data in a structured, commonly used and machine-readable format.
- Right to object : object to the processing of your data for reasons related to your particular situation or for marketing purposes.
- Right to withdraw your consent : where processing is based on consent, withdrawing that consent does not affect the lawfulness of prior processing.
- Right to lodge a complaint : lodge a complaint with the competent supervisory authority in Cameroon.
Pour exercer vos droits, contactez-nous : info@cleanupatelier.com ou par courrier à l’adresse 49 rue Koufrah Bali, Douala, Cameroun. Veuillez fournir une preuve d’identité raisonnable pour protéger vos données. Nous répondrons dans les délais impartis par la réglementation applicable.
10. Cookies and similar technologies
We use cookies that are strictly necessary for the functioning of the website and, with your consent, analytical and advertising cookies. When you open the website, a cookie banner allows you to accept or customise your choices. You can change your preferences at any time via the website's cookie settings or by contacting us.
11. Evidence retention and legal obligations
When retention is necessary for legal, tax, accounting or rights protection purposes (litigation, investigations), we may retain certain data for the periods required by law.
12. Processing of data relating to minors
We do not knowingly collect personal data from minors without the required parental consent. If we discover that a minor has provided us with their data without consent, we will take reasonable steps to delete that data.
13. Personal data breaches
In the event of a personal data breach that may pose a risk to the rights and freedoms of individuals, CLEAN UP will implement the notification procedures provided for by the regulations: notification to the competent supervisory authority and, where necessary, communication to the individuals concerned within the legal time limits.
14. Policy changes
We may update this policy to reflect legal, technical or operational changes. Any substantial changes will be published on the website with a new update date. Where required by law, we will notify the individuals concerned directly.
15. Contact details and complaints
- Contact for exercising rights and questions about data: info@cleanupatelier.com
- Postal address : CLEAN UP, 49 Koufrah Street Bali, Douala, Cameroon.
- If you believe that your rights have not been respected, you may refer the matter to the competent data protection authority in Cameroon in accordance with Law No. 2024/017.
Clause finale — conformité et responsabilités
CLEAN UP undertakes to comply with Cameroon Law No. 2024/017 on the protection of personal data and to take all necessary measures to ensure this. The information contained in this policy is provided as a statement of general practice; for any specific legal questions, please consult a specialist legal adviser.